Privacy Policy

Who We Are

Twinloop (Twinloop LLC) provides Digital Twin engineering, simulation-production integration, and model lifecycle services for industrial and manufacturing organizations. This policy describes how we handle information collected through this website and our engagement process.

Information We Collect

We collect information only in two ways:

• Contact form submissions — name, business email, phone number (optional), and any details you voluntarily include about your simulation environment or project.

We do not use tracking pixels, third-party advertising cookies, session recording tools, or behavioral analytics platforms.

How We Use Your Information

Information submitted through this site is used exclusively to:

• Contact you to schedule or follow up on your requested discovery call
• Understand your simulation environment and project context so we can provide accurate, relevant guidance

We do not use your information for unsolicited marketing, do not add you to broadcast email lists without explicit consent, and do not share, rent, or sell your data to any third party under any circumstances.

Non-Disclosure Agreement

All client engagements — beginning with the initial discovery call — are conducted under a mutual Non-Disclosure Agreement. Simulation models, production data, operational metrics, and system configurations shared during any engagement are treated as strictly confidential. This applies to informal conversations and formal service agreements alike.

Data Storage and Security

Form submissions are transmitted via encrypted HTTPS and stored in a private database (Cloudflare D1) accessible only to Twinloop personnel. We do not store payment information on our infrastructure. No system credentials of any kind are stored on this website.

Cookies

This website does not use persistent tracking cookies. We use browser session storage only for functional purposes. No cookie consent banner is required because we do not set non-essential cookies.

Your Rights

You may request that we:

• Confirm what information we hold about you
• Correct any inaccurate information
• Delete your information from our records

To exercise any of these rights, email us at . We will respond within 5 business days.

Changes to This Policy

If this policy changes in a material way, we will update the "Last updated" date at the top of this page. We will not retroactively change how we handle previously collected information without explicit notice.

Contact

Questions about this policy? Email and we'll get back to you within one business day.